Before we begin, let us address the elephant in the room - what is a Biryani? Those who have not yet faced globalisation at the scale the world is moving on. Biryani is a dish in which succulent pieces of meat are cooked to perfection sandwiched between multiple layers of rice that is lightly spiced with thirty-six different spices. Those who have had the pleasure of meeting me (before March 2020) know that I have this persistent dream of having all types of biryanis in the world. But this is not a food post. This is a post about observation and the value of change management in business. I had a favourite biryani shop on my way home from work. I had to ration my travel to make sure I do not eat there every day. The chef had a knack for making Biryani. However, he had no business acumen. He decided to keep his shop low-key, he offered no credit/debit card facility. He only offered Biryani, and he was good at it. There were queues outside his shop that blocked the entire pavement, to th