Skip to main content

Leaving a Learning Trail

One of the most worrying aspect of an client engagement is what comes after the successful deployment.

In one of my previous role, I was asked out of the blue without any prior warning to deploy a large chain-set containing 19 objects, some close to 380 fields, with 9 interlinked-relationships. Along with that I was to cleanse the data from legacy systems that amounted to 6 digits of records. And all this without a proper plan (I was the one who was supposed to come up with a plan for this) and two days prior to my extended vacation for Diwali. And that too when my mom had promised to make my favourite sweets.

But even on that day, when I prepared the plan on the 14 hour train journey from Delhi to Pune and then successfully deploying the whole package after relishing on the sweets, I was not as worried as I always am when I am told to do a Train the Trainers session at the clients office.

It is always good to have a train the trainers session and a good company understands that. However when it comes to estimates for a proper train the trainers session presents with difficulty. First, if its an implementation to replace their existing system (or worst with no system in place and moving from the DREADED EXCEL Sheets) a week worth of training is never sufficient. Not to mention the Users knowledge of Salesforce in the first place is very less and then telling them about the brand new system that we have developed for their convenience.

The point is, the exercise is fruitless which worries me. At the end of the session the customer promises to hire a good admin or if they have an admin, he promises that he will get certified and ask others to get one too. Somewhere down the line, it fails, people get confused using the new system and get back to their DREADED EXCEL sheets. This problem happens with a lot of Foundation customers as well.

When Salesforce introduced Trailhead I rejoiced, finally, I had something that I could give my customers, end users, new admins that was cheap (free duh), effective and a fun way of learning Salesforce. All I had to do now is go to the train the trainer sessions and verify they have the necessary badges to show us.

The trailhead website is very neatly organized and is very easy to navigate. If you are new to Salesforce, you could start with the basics track. this trail leads through 6 steps of Introduction to the platform, Data Modelling, Data Security, Data management, Formula fields and UI customization.

Not only that but Salesforce has now released amazing trailhead modules from programming track too. There are two programming tracks one for visual app development and another for Programmatic app development. 

The visual app development track consists in tutorials for process automation, Salesforce 1 basics, Setting up Chatter and how to handle change.


Comments

Popular posts from this blog

The curious case of the custom redirection on Salesforce Console

Every developer worth their salt knows that the easiest way of redirection from a page to another is by using everyone's favorite function

public PageReference redirect() { PageReference pageRef = page.peskyProblemRedirection; pageRef.setRedirect(true); return pageRef; }
And the method is called by adding it to the Action attribute of the CommandButton or link, which works like charm and the user is redirected to the page after completion of the action.
So why am I going back to the basics? Because this way of redirection causes a pesky little problem in using the Service Cloud or Sales Cloud console.

Let's illustrate the problem, let's say you have a visualforce page as follows:

<apex:page sidebar="false" showHeader="false" controller="myExampleController"> <apex:form > <apex:pageBlock > <apex:pageBlockButtons > <apex:commandButton action="{!Redirect}&qu…

Cache me if you can: What you should know before daring to set URL parameter on visualforce

If someone gave me a pence for every time there was an SOQL query in an APEX Class without using Limit or a condition during a code review, I could afford a Lamborgini this month. Sigh. If only. We make it a habit of going digging for data, at the very moment we need it. The crux of this problem happens when you have chain classes which are independent of each other. Each class needs the reference from a single record and we have to query for that record every single time.

While we don't see it, every SOQL query has a cost to it, and it does not go in my Lamborghini fund, however, it should. In a recent project, we had to construct an Account 360 page that could fetch information from different integration points. The page was also called using a live telephony integration, which could pass the phone number for the account. This required an ability to keep in context the Account that was on call.

Passing the Account id in URL parameter was a valid option, however, any manipulatio…

The unofficial guide to become a Certified Salesforce Administrator (ADM 201)

In my attempt at maximum certifications in 60 days, I completed Salesforce Certified Administrator exam on February 11th 2013
So you have decided to ramp up your career and take certifications in your hand. Good choice. It is also likely that this is the first time you have heard of Salesforce, certification and since your company has a vision of you completing the certification you have decided to do it.

At this stage it is likely that,

You have done extensive googling. You have received countless brain-dumps. And you have received plenty of advise from different types of users which ranges from Admin certification is easier than making coffee to Admin certification is tougher than building a rocket-ship to fly off to the moon.

The purpose of this guide is to give you a clear understanding of what to expect when you are expected to become Certified Salesforce Administrator. To bring sense to all the things you have seen so far and to clearly explain what to do and what not to do.

Sa…