SummarySalesforce Solution Architect and Certified Implementation Expert with 15 years of experience and ten certifications. I excel in leading cross-functional teams to deliver custom solutions using the Salesforce platform. As a Solution Architect, I bring technical and business skills to optimize client's use of the Salesforce platform. I'm passionate about technology and committed to delivering results. Let us partner to drive a success! Has managed 10+ Salesforce implementations with hands-on experience on the Salesforce platform- Apex, Visualforce, and Lightning Components. Strong communication skills, attention to detail, and adaptability to new technologies make me an asset to any organization. Demonstrated success in optimizing Salesforce to drive business growth and increase efficiency, resulting in improved customer satisfaction and increased sales. Has designed scalable and integrated solution on Salesforce platform using industry-standard design principles and innovative concepts.
My best values are: EXPERIENCE
YOVANT, London, UK – Technical Architect March – 2023 – Present Working with multiple portfolios of a specialty risk insurer to streamline their Salesforce implementation and align it with the global goals and IT infrastructure. Closely working with the underwriters to smoothen out Service Cloud implementation and minimize typing redundancy. Advisory capacity on the integration to align Salesforce with the global IT infrastructure.
TCS, Glasgow, UK - Technical Architect September 2022- February 2023 Enhancement of Experience Cloud implementation with heavy code base and integration Working with COE to improve Salesforce implementation and continuous improvement with existing service cloud, omni-channel, and Einstein Chat-bot. Analysis and design of implementation approach for the COE issues and enhancements Completed solution architecture documents and artefacts in line with organization standards. Worked closely with business stakeholders to define solutions and helped guide the salesforce implementation forward.
IBM, London, UK — Technical ArchitectNov 2021 - September 2022 Experience Cloud implementation for a sustainability consulting company Responsible for Leading the project and Technical Architect and designed a bespoke experience cloud portal on experience cloud to facilitate users using tools to help their net zero pledges and projects. Designed a complete code-less system using flows that can be scalable and low-maintenance. Technical advisor for the business stakeholder. Coordinating with Business Stakeholders to prioritize requirements, conducting discovery workshops. Led a team of developers in designing solutions for the strategic program. Identified Salesforce technical solutions and ecosystem products that address requirements. Provided hands-on Salesforce solution development with proven knowledge and experience across both declarative configuration and programmatic development. Explained complex technical matters to non-technical audiences. Implement and deliver train the trainer plan for early adopters and change management.
BrightGen, London, UK — Technology Lead - Revenue Cloud (CPQ)Nov 2020 - Nov 2021 Proficiency in Salesforce Revenue Cloud (CPQ) has allowed me to streamline complex billing and revenue recognition processes, resulting in increased accuracy and efficiency. As a Salesforce CPQ Consultant and Technical Lead, responsibilities include building CPQ Quoting & Product configuration, pricing for Revenue Cloud. The goal was to simplify the quoting process, improve the user experience, and guide sales teams in product configuration. This involved presenting multiple configuration options, using pricing rules for discounting logic, and utilizing advanced approvals to simplify the approval process. Worked with the business stakeholders and project team to ensure the solution meets the vision. Gathered and analyzed data to support assessments and recommendations.
Cognizant Worldwide Ltd, London, UK — Technology Architect, projectsMay 2015- Oct 2020Technical architect for an enterprise-level Salesforce CPQ and Sales Cloud implementation for a fintech company. Responsible for designing a bespoke Product MDM on Salesforce to capture and catalogue all the products in one system. Technical Lead for an implementation and improvement of an experience cloud for a government agency Conducting discovery workshops and followed by technical design for replacing and automating the in-house legacy Application on the cloud. Service Cloud implementation for a large UK based insurance provider. Designed and implemented an OPEN CTI Avaya softphone-based integration for call-center with Service Cloud Console using apex and aura components. Supported the transition of new projects into the delivery teams and ongoing governance. Provided input to the strategic direction of technology to assist in the development of the enterprise architecture. Volunteer and presented demos at the Cognizant Booth at the Salesforce World Tour for 2015- 2019.
Creation Technology Solutions, London, UK — Technical ArchitectMay 2014- May 2015Salesforce.com, Bangalore, India— Senior Technical Consultant, Professional Services teamMay 2012 - May 2014Involved in full end to end Salesforce rollout to new business units and maintaining SFDC work for existing business units using Apex, Visualforce Conducted Developer Day sessions for Partners.
Cognizant Technology Solutions, Pune, India— Developer/ ConsultantMay 2010- May 2012Fujitsu Consulting, Noida, India— IT Consultant/DeveloperSeptember 2008- May 2010 |
 CERTIFICATIONSSalesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Platform App Builder Salesforce Certified Business Analysis FUNCTIONAL CERTIFICATIONS Salesforce Certified Community Cloud Consultant Salesforce Certified Field Service Lightning Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant ARCH CERTIFICATIONS Salesforce Certified Data ArchitectSalesforce Certified Sharing and Visibility Architect
SKILLS & TECHNOLOGY
Sales Cloud, Service Cloud, Experience Cloud, Field Service, Salesforce Revenue Cloud, Salesforce Platform (Apex, Visualforce), Integrations REST/ SOAP/Pub-Sub EXPERIENCE IN INDUSTRY SECTORSGovernment Insurance and Banking Retail and distribution Heavy Machine and Manufacturing Technology and high tech
EDUCATION
Pune University, Pune — Bachelor of Engineering, Computer Science2003 -2008University Project: BioVote: A biometric voting system, a uniquely modern approach to traditional voting that combines biometrics and ease of voice input to accept electoral votes. Tech: ASP.Net/ Oracle DBMS
Published Whitepaper: Cryptanalysis, the world of decrypting codes. Using of Computerized Code breaking using brute force and man-in-the-middle attacks in law enforcement and spy-craft METHODOLOGIESWaterfalls, Agile (Scrum and Kanban), Hybrid AWARDSTeam lead of the team that won The Incredibles award, Cognizant, 2016 Winner of Indovation (Hackathon), Salesforce.com India, 2014 Winner of India Innovation, Salesforce.com India, (IIM), 2013 Rockstar of the Month award, Salesforce.com India, August 2012 Second prize winner, Coffee with Einstein, Cognizant Academy, 2010 Extra-Curricular ActivitiesDemonstrated ability to drive employee engagement by successfully hosting and organizing the popular "Brain of BrightGen" monthly trivia game using Kahoot during lockdowns Participation in the Salesforce Summer of Hacks, hackathon, London, 2013 Cognizant Pune Innovation Council member for the year 2011, part of the organizing team of Pune Innovation Fair 2011 to facilitate game changers in the company. PUBLICATIONSSalesforce Platform App Builder Certification Handbook, Release Date: January 2012, ISBN: 1849683484 Ragnarok (Sci-fi Novel), Release Date: April 2016, ISBN: 8192893642 Force.com Developer Certification Handbook. Release Date: April 2016, ISBN: 9781785283697 Everything is normal (Crime Noir), Release Date: 13 November 2020, ASIN: B08NGPSQZJ |
