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Chatbots: The future of customer service?

I have been spending a lot of time trying to remodel and train a chatbot, trying to make it as human as possible.
The model is not without flaws, event though I have collected a lot of intents from Amazon. This was the presentation I gave on the topic at the London DUG.

And to see the chatbot follow this link:

https://awesomesid-developer-edition--builder.um5.force.com

Note: Order number: 00001- 00011
Scenario: Your order is lost or you have not yet received your order.

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